Shipping Policy
Order Processing
Orders are processed as quickly as possible once payment requirements have been met.
For custom saddle orders, production will not commence until the required deposit has been received.
Production Timeframes
King Saddle Co. saddles are handcrafted and built to order.
Production timeframes vary depending on workload, customisation requirements, material availability and seasonal demand.
Estimated lead times are provided as a guide only and may change throughout the manufacturing process.
King Saddle Co. will make reasonable efforts to keep customers informed of any significant delays affecting their order.
Shipping Locations
King Saddle Co. currently ships saddles Australia-wide only.
If shipping outside Australia becomes available in the future, additional terms and charges may apply.
Freight Charges
Freight charges are not included in saddle pricing unless otherwise stated.
Freight costs will be calculated separately and must be paid in full before the completed saddle is dispatched.
Dispatch
Once a saddle has been completed and final payment has been received, King Saddle Co. will arrange dispatch through a reputable freight or courier provider.
Completed saddles will not be dispatched until all outstanding balances, including freight charges, have been paid in full.
Delivery Timeframes
Delivery timeframes provided by freight carriers are estimates only.
King Saddle Co. is not responsible for delays caused by freight providers, weather events, supply chain disruptions or other circumstances outside our reasonable control.
Risk & Delivery
Risk in the product passes to the customer upon delivery.
Customers are responsible for ensuring delivery details are accurate and that arrangements are in place to receive the shipment.
Damaged Deliveries
If your order arrives visibly damaged, please:
Photograph the packaging and product immediately
Retain all packaging materials
Contact King Saddle Co. within seven (7) days of delivery
We will work with the freight provider and customer to resolve the issue as quickly as possible.
Lost Deliveries
If you believe your order has been lost in transit, please contact King Saddle Co. as soon as possible so we can assist in lodging an enquiry with the freight provider.
Contact Us
For shipping enquiries, please contact King Saddle Co.